Job Opening for Customer Support Executive at Storable, Hyderabad, Telangana – Hyderabad, Telangana, India
Company Storable is offering job opportunities for the position of Customer Support Executive in the Hyderabad, Telangana area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Storable operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Storable |
| Position: | Customer Support Executive |
| City: | Telangana, Hyderabad |
| Province: | Telangana |
| Education: | Confidential |
| Salary: | INR 25.000 - INR 50.000 per Month |
| Job Type: | Full-time |
Job Description
Position Summary:
As an Inbound Call Center Agent/Back Office Support at Sparefoot, you will play a crucial role in
providing exceptional customer service to our customers post-reservation for North American
consumers. You will handle inbound calls, emails, and SMS inquiries, offering support and
assistance with reservation management, account information, and general inquiries.
Additionally, you will be responsible for managing customer reviews, escalating issues as
needed, and performing various back-office tasks to ensure efficient operations.
Key Responsibilities:
- Inbound Call Handling:
o Answer inbound calls from customers seeking assistance with their reservations, accounts, or general inquiries.
o Provide accurate and timely information, resolving customer issues efficiently.
o Document customer interactions and update relevant systems.
- Email and SMS Support:
o Respond to customer inquiries and requests submitted via email and SMS.
o Provide clear and informative responses within agreed-upon timeframes.
- Reservation Management:
o Assist customers with modifying, canceling, or extending their reservations.
o Ensure accurate and up-to-date reservation information in the system.
- Customer Review Management:
o Monitor and respond to customer reviews on various platforms.
o Address customer concerns and provide solutions to improve their satisfaction.
Qualifications:
- Excellent verbal and written communication skills in English
- Strong customer service orientation and problem-solving abilities
- Proficiency in using computers and relevant software applications
- Flexibility to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience in a call center or customer service environment
Benefit
- Work-life balance
- Recognition and performance awards
- Professional training
- Valuable work experience
- Skill development
- Professional networking opportunities
- Collaborative work environment
- Opportunities for promotion
- Access to the latest technology
- Opportunities to contribute to business growth
Requirements
- Basic Computer Skills
- Physically and Mentally Healthy
- No Criminal Record
- Able to Work in a Team
- Minimum Education of High School Diploma
- Good Communication Skills
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Hyderabad, Telangana |
| City | Hyderabad, Telangana |
| Google Map | Google Map |
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